Traditional Concepts To Modern Knowledge Intensive Concepts Management Essay

Traditional Concepts To Modern Knowledge Intensive Concepts Management Essay Introduction: Innovation and Change are 2 of the most used buzz words in the modern corporate era. Some industries are entirely based on innovation. The survivability of companies operating in such industries are, to a large extent, based on their ability to innovate. The electronic consumer goods industry is a great example. The frequency in which firms like Apple and Google scrap their penultimate design and go for the new one is just alarming. On the other hand, Change is another equally important concept for companies in the modern era. Change becomes inevitable for firms operating in volatile industries as they have to respond quickly to the ripples in the market and adjust their own internal processes as a reaction. This necessitates effective change management every time an organization undergoes a change initiative. As Kotter(XXXX) observed rightly; The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades. Through this piece of work, I would like to look at knowledge theory and how the concepts of innovation and change have evolved from traditional linear model to the modern knowledge intensive forms. The essay would be focusing mainly on information technology functions of firms and how they manage their innovation and change process. We would also explore the practical implications of widely used academic terms like knowledge management, knowledge workers, boundary objects, stickiness of knowledge etc with the help of some examples from the technology front. Knowledge theory: For the scope of this essay, we shall use the term Knowledge theory as the one which refers to the concepts of knowledge management and the appreciation of intellectual capital as an integral part of an organisations asset. As a broad term, this also includes the various terms frequently used in knowledge work like knowledge boundaries, boundary objects etc. During the industrial revolution, labour and capital were considered as the major resources to build an organisation. Management emphasis was on effectively handling these resources and the role of managers was limited largely to financial management and human resource management. However, with the advent of the information age, we have seen managers being increasingly aware of another major resource knowledge. This increasing importance of knowledge management is reflected in the works of several academics as well. Bell (1973) suggested that knowledge would be a central feature of post-industrial societies. The concept of knowledge management mainly revolves around 2 popular views on knowledge, the knowledge as possession view and the epistemology of practice. Knowledge as a possession considers knowledge as something that an individual/organisation can possess, and pass on to others seamlessly across different situations and contexts. However, the practice view of knowledge takes into account the importance of tacit knowledge and argues that knowledge is intrinsic to specific contexts and is created and negotiated through social interactions (Newell et al., 2009). Thus knowledge work could be defined as any work that deals with knowledge. However, for a specific spectrum of analysis, we shall limit our analysis only to the so called knowledge intensive firms. These are firms which have a high percentage of highly qualified staff who trade in knowledge itself (Starbuck, 1992). Consultancy firms like Ernst and Young or Deloitte are prime examples for knowledge intensive organisations. Co nsultants sell their knowledge to organisations or individual and organisations in need and quite evidently does knowledge work on a daily basis. Organisations like Google and Apple, where research and development is key to gaining competitive advantage over rivals are also knowledge intensive. Other examples of knowledge intensive professionals include pharmacists, educationists, doctors, accountants etc. The majority of knowledge intensive firms are under increasing pressure from the external environment in terms of staying competitive and profitable. Thus essentially, ability to innovate and change is integral to their success as organisations. We shall now briefly look at the traditional views on innovation and change through the work of some academics and the gradual shift in concept in the information era. This would set the stage for our analysis on how and where knowledge management fits in the processes of change and innovation. Definition of Innovation: Several academics have clearly differentiated the concepts of creativity and innovation. Organisational creativity refers to the generation of novel and useful ideas, whereas organisational innovation describes the realization of those ideas(Cook,1998; Jones, 1995). Thus innovation can be defined as the process by which a new element becomes available within the marketplace or is introduced into an organization with the intention of changing or challenging the status quo (King, 1995). The innovation process can be classified into 5 types (Andriopoulos and Dawson, 2009): Product innovation As the name suggests, this refers to the creation of a new product. Common examples include the ipod and the latest ipad devices from Apple, which took the market by storm. Innovative methods of computing are being released each year and this is changing the face of the IT arena. Service innovations This refers to the creation of new and improved services. Hotmail worlds first free web based email service is a prime example. Process innovations Here, the innovation is on the process rather than on the end product or service. In the United States, Netflix offers subscription based DVD rentals online. This is now the largest of its kind in the world due to several innovations in its process. The firm uses distributed warehouse system to deliver DVDs to its customers via post. The returned DVDs are scanned first if they are requested again before it goes back to the warehouse. This streamlined and fast delivery model has helped Netflix become the market leader.(Rappa, 2008) Management innovations The adoption of Japanese manufacturing techniques by American and European companies during the eighties and nineties is an example of Management innovation. Market or position innovation This refers to the creation of new markets as a result of innovation. With the advent of Second life, a whole new virtual reality market has sprung up and is fast growing. Before this, this market simply did not exist. Traditional view on innovation: The traditional view on innovation considers it as a linear process starting from creation of the innovation, going through several stages until the innovation is accepted or rejected by the adopting unit. Rogers (1995), in support of the linear approach, used the term diffusion for the process of communicating the innovation through the channels of a social system. The innovation-decision process according to this model can be depicted as below: Knowledge Persuasion Decision Implementation Confirmation Fig1.1 Innovation-Decision process (Rogers, 1995) Knowledge The manager or decision maker or more generally the adopting unit becomes aware of the innovation. Persuasion The unit develops either a favourable or unfavourable attitude towards the innovation. Decision The unit undergoes a series of activities leading to the choice of acceptance or rejection of the innovation. Implementation The unit puts the innovation to use. Confirmation The innovation is confirmed and the innovation becomes a routine if the overall feedback from the unit is favourable. Otherwise, the innovation is rejected. The traditional model also looks at innovation as a rational process in which managers use industry-wide accepted standards or best practises. This model revolves around the idea that best practises, once created, all that is left in the innovation process is the communication of this across the organisation. Thus the traditional model of innovation essentially proposed that innovation can be carried out in a linear fashion and can be overlooked with rational thinking. However, this models inability to explain the complex and dynamic innovations in the modern era has led to various criticisms, which would be discussed at a later stage in the essay. Definition of Organisational Change: Andriopoulos and Dawson (2009) define organisational change broadly as new ways of organizing and working. And more specifically(p14): Organizational change is the process of moving from some current state that, whether planned or unplanned, comprises the unexpected and unforeseen as well as the expected The definition clearly identifies 3 integral parts of organizational change (1) the as-is state, (2) the to-be state and (3) the transition path. However, the transition from as-is to to-be state, in the views of several academics, rarely takes the planned or expected path as evident from the above definition. Studies on organizational change process have been conducted extensively by academics. However, the dynamic nature of the topic itself has meant that we still dont have a prescriptive explanation in terms of theory and concept as far as the topic of Organization change is concerned, as evidently expressed by Pettigrew et al. (2003:p351): This constant process of change and renewal means that, whilst scholars and managers can take forward certain key messages, there will always be a need for more research on innovative forms of organizing Organizational change can be of varied degree and form from minor changes in the organizational processes to major organization wide re-structuring initiatives. Palmer et al. (2006) identifies 2 types of changes: Incremental adaptive change is when one firm plays catch-up in response to another firms activity in an incremental adaptive fashion. E.g Microsoft and Yahoo largely followed google applications like maps and videos. Reactive frame breaking change deals with a much larger scale of change. E.g Major restructuring and downsizing was required for investment banks like RBS as they came under increasing government and public control after the recession driven bailouts using taxpayer money. It is interesting to note that most banks havent cut down on their IT spending as they have identified IT as a tool to improve efficiency and cut costs. Outside these two more reactive changes, there is of course the strategy driven large scale operational changes that organizations undergo. Linear views on Organisational Change: The traditional theories on organisational change have been modelled mainly around the concept of unfreeze-change-refreeze put forward by Lewin (Collins, 1998). This 3-step model essentially looked at organisational change process as a linear one. In this model, Lewin(1958) also talks about the helping and restraining forces for and against the change. Unfreeze Change Freeze Fig1.2 Lewins 3-step change model (Lewin, 1958) An extended 7-step model was proposed by Lippitt, Watson and Westley (1958) which increasingly focussed on the role of the change agent than the actual change. The 7 stages were: Diagnosing the problem Assessing capacity and motivation for change Assess motivation and capacity of the change agent Choose progressive change objects Clear segregation of role of the change agent Maintain the change Termination of the change agent (Lippitt et, al. ,1958) Kotter(1995) later proposed his 8-step model for effective change management in his analysis on why most change projects fail. These change theories as we can see, largely revolves around a certain degree of predictability of the overall change process. They have invited criticism from the supporters of chaos or complexity theories as we would examine later in the piece. Criticisms on traditional views: The traditional linear view on innovation process has been fairly criticised by the advocates of process views on innovation. These academics argue that innovation is very rarely rational and linear and is in most times, a network based concept(Abrahamson, 1996; Swan and Scarbrough, 2005). The concept of best practices were deemed inappropriate by some academics as innovation is a highly context specific concept(Swan et al., 1999) Some other criticisms include: Scarbrough(2008) argues that innovation is not a linear process and that the importance of feedback into the process could not be neglected at any stage of the process. Rogers(1995) did speak about two-way communication between the original sender and receiver in a knowledge diffusion process, however, it is clear that the critics of the linear model propose a much wider network-based mesh-like communication process during innovation. Swan and Scarbrough(2005:p3) states that since knowledge is increasingly dispersed across organizational boundaries, it is at these interstices, through the operation of networks, that distributed networks can be brought together and integrated into new products, processes and services. Newell et al.(2009) observes that most innovation processes are not predictable and cannot be considered as a technical fix. Clark (2003) observed that innovation often required considerable re-engineering of the existing process and thus cannot be considered as an entity that can be used as an add-on to an organisational context. The linear freeze-change-unfreeze view of organisational change has been countered by supporters of complexity theory or chaos theory. According to the chaos theory, it has become impossible to predict the outcome of long term organisational changes as this would require knowledge of the present state at a very high accuracy (Tsoukas, 1998). Certainly, the high rate of failure of Enterprise Systems implementations (70%) reinforces the concept of unpredictable nature of change. It can also be seen from relevant literature that organisational change need not be segregated from innovation as such. Andriopoulos and Dawson (2009), maintains that there are no clear boundaries between the concepts of creativity, innovation and change as in practise, they interlock and overlap over time. Moreover, it can also be argued that their concept of process innovation is quite similar in some respects to the concept of organisational change. Thus we shall consider innovation and change as one broad area further in this work. Knowledge based innovation and change: As discussed earlier in the essay, the traditional liner view on the innovation process have been attacked and countered with the process view. The processual, network based view on innovation looks at the process as a set of iterative, overlapping and interdependent episodes rather than linear stages (Newell et al, 2009). This model as we can see, clearly addresses the unpredictability of the innovation process. The episodes overlap and iterate, leaving room for the occurrences of good or bad co-incidences and also takes into account the social and organisational factors that may affect the innovation process. The importance of knowledge work during innovation is also emphasized in this model. From agenda formation to routinization of the innovation, the success of the change lies in effective creation, diffusion, implementation and use of knowledge. Due to several reasons, we can see that such an open-ended framework is more appropriate when we look at some of the recent innovations in IT. Thus, understanding of knowledge concepts are critical to any innovation and change project in the modern era. The communication channel between the change agent and the unit undergoing a change is no longer the straightforward 2-way communication as seen in Rogers (1995). Innovation and change processes are increasingly becoming network based, spanning across practises, institutions and geographies. The success of Research in Motions blackberry phone can be hugely attributed to the innovative feature of email on a hand held. However, the product was actually just meant to be a start-up product, designed to enable the company to enter the wireless market. The huge popularity of this new way of working among its users resulted in immense pressure on the development team to refine and come up with the blackberry we know now. Thus it can be argued that the users were part of the innovation project as well. Further on this example, during the 9/11 strike on the world trade centre, there were several media reports that people trapped inside the building used their blackberry phones to keep in touch with their loved ones since all other forms of wired and mobile connectivity had gone down. Along with huge popularity, this event added even more social value to the otherwise technological product. This clearly qualifies for the external factor depicted in the Clark model. Other innovations like Open Source Software Development, Extreme programming(XP) and Agile methodologies are also examples for experimental innovation models including dynamic, planning, testing and regular releases (Beck, 2000; Highsmith, 2002). The open source developers community consists of developers from across the globe and from different functions of life. In spite of the existence of semantic, syntactic and pragmatic knowledge boundaries among them, they still manage to interact remarkable well and come up with innovative solutions. Information technology interestingly plays the role of a boundary object in the form of the Knowledge Management (KM) portal or forum. The open source KM forum is exceptionally well maintained and strictly moderated, just as well as the knowledge intensive firms, if not better. In a more organisational context, knowledge intensive firms like consulting and software services companies consider knowledge management as an integral part of innovation and change projects. The amount of money they spend on maintaining a centralised repository for knowledge management is testament to this fact. The consultancy firm Ernst and Young spends 6% of their revenue on knowledge management (HBS, 2001). It may seem that the abundance of knowledge workers and technology would automatically foster a favourable environment for KM in such companies; some academics believe that this is not always the case. Andriopoulos (2003) suggests that knowledge can be a double headed sword. Since knowledge workers in such organisations are highly specialized in their area, this may enslave them inside a pattern of thought, thus inhibiting innovation and change (Bengtson, 1982). Such a view of experts becoming not receptive to new ideas was shared by Starbuck (1992) as well. On similar lines , Carla ODell, president of American Productivity Quality Center said: The number-one reason KM initiatives may not function is that the evangelists fail to connect with the real business issues. Relevant academic literature suggest that such organizations try to work around this problem by creating a strong culture and by involving the specialists more and more in organisational dialogues (Blackler, 1995). Such enabling contexts created by the organisation would be an important factor for fostering knowledge creation for innovation and change. Google, for example, gives one day a week for its employees to work on their pet projects and ideas. The ideas can be posted by anyone on the repository via email. Rocket ride, as it is called, has also led its competitors to create similar projects like Microsofts Technorati and Yahoos Exalead (Business Week, 2005). The concepts of knowledge theory has indeed influenced the way organizations go about undertaking innovation projects as evident from the above illustrations. Conclusion: Through this piece, we have looked at knowledge theory as a term relevant to the scope of the topic. We have also looked the traditional view on innovation and change process via the works of several academics and some industry examples. Some of the criticisms against these views were also discussed. In the specific area of knowledge intensive firms, we analyzed how these knowledge theories affect the innovation and change process. Having looked at the modern unpredictable and network based modes of innovation and change, it may seem that the traditional concepts are now outdated. However, majority of knowledge management work is still based on the assumption that most forms of knowledge can be codified, stored and distributed. Change consultants still follow the step by step approach for organisational innovation and change. Thus the apt conclusion here would be one of a compromise between the two. It is imperative that organisations, especially the knowledge intensive ones cannot ignore the importance of knowledge management for innovation and change. However, the approach shall be decided upon considering the institutional context in detail.

The Iceman

This 1936 painting entitled â€Å"The Iceman† done by Jacob Lawrence was completed sometime during the Harlem Renaissance. The painting is a typical portrait of and an honest reflection of daily life in 1930s Harlem, New York. It can easily represent any urban city during this time period. The artist uses the painting to show the connection, or lack thereof, between the neighborhood’s residents, as they seem to go about their daily routines without the social interaction that allied people during times of struggle.Lawrence employs symbolism and imagery to show how the neighborhood lacked connection. On first glance of the painting, three residents are noticed, all in their own apartments, being sold ice by the iceman standing on the street, and his helper. As the apartments are all in such close proximity of one another, one would believe that the residents would be interacting with each other. But at a closer glance, it is seen that they are all minding their own busin ess. This is strange for the era. It is well known that during the 1930s, segregation and racism were at their worst.In the north, tensions were high between the black and white classes due to the increased number of African-Americans migrating to larger cities. In the minds of the whites, the blacks were â€Å"taking over†. In most cases, when tragic or intense situations like this occur, it is typical for people to ban together and tread through the problems as a whole community – except in this case. Whether or not these people were real Harlem residents, it is quite unlikely that this separation of community would have really happened.Community is defined as â€Å"an interacting population of various kinds of individuals in a common location†, with â€Å"interacting† being the keyword. The characters made up in this painting include the iceman and his helper with the pushcart, a window washer, a woman possibly ironing or cooking, a man trying to hold onto his dog, and a darkened figure in an alley. Though these people appear to be financially on the poorer side, they still go about their lives separately, and with the ease of daily routine. It would be expected that at least two of these characters would be interacting with each other, for the sake of survival.Surprisingly, though, none of the residents are looking at each other, and they seem not to even notice the person living next to them. It is possible that Lawrence used this imagery after witnessing a lack of connection within a community such as this one. He might have wanted to influence Harlem residents to unify during these times of segregation. Jacob Lawrence used subtle symbolism to convey the neighborhood’s physical lack of connection. It is not immediately seen, but if one were to be inside the painting at the scene, there would be tangible evidence of the lack of connection – the fire ladder.It doesn’t seem to have any initial importance, oth er than being a source of escape, but in taking a closer look, it can easily be a symbol of disconnect within the community. Most fire escape ladders are constructed so that when they are necessary to be used, they can be pushed downward and the ladder will reach all the way to the ground. In this painting, the ladder does not reach the ground, making it more difficult for its users to escape. The ladder not connecting to the ground can be paralleled with the residents not connecting with one another.Tragedy has proven time and time again to be a unifier of worlds when people seem to be at their most distant, especially for African-Americans in the 1930s, except in the case of â€Å"The Iceman†, in which the community remained separated, even though their lives overlapped. Jacob Lawrence seemed to want to bring about a wave of pride in his people by painting this and using artistic elements to influence his audience. He put forth the use of subtle symbolism and imagery to rev eal a lack of connection within this Harlem neighborhood.

Facts, Fiction and Common Core Essay Samples

Facts, Fiction and Common Core Essay Samples Richard succeeds in making a great impression. Stephen's essay is rather effective. Richard's essay wouldn't be appropriate in all situations. In nearly all high schools, your capability of writing this kind of essay is going to be evaluated in class. Persuasive essay topics don't always must be of a significant nature, you can write about things which are related in your life. Writing an essay is a critical role in academe life. A persuasive essay should be able to grab the interest of the folks reading it easily. Essay writing is usually practiced is schools. The author starts with a rather thorough story of an event or description of an individual or place. Make your writing a lot more persuasive. Just take the time now to read more on the topic of persuasive writing. Money also doesn't change the way that people feel about you. It satisfies the physical needs of the person, but people need to understand that happiness is not physical. Individuals that are focused on money find themselves working all of the time they don't have time to do the things they enjoy. Folks who possess plenty of money have more things than others that have a moderate quantity. The topic needs to be something upon which there's a sensible difference of opinion. If you prefer to take an indirect strategy, you might want to acknowledge the opposing views before presenting your argument. In reality, the reply is stated at the very start. Explain the importance of the topic. See that the objective of a persuasive speech is like the purpose for writing an argumentative or persuasive essay. The main component which produces a persuasive essay in English stand out from the remainder of assignments is the use of reasoning. Your paragraphs do not connect one another's meaning and the whole thought of your essay might be incomprehensible. The introductory paragraph is perhaps the most essential paragraph in the essay as it's the initial and possibly last opportunity to generate an effect on the reader. When you want an example written by means of a student check out our vast assortment of totally free student models. A more severe issue is that the high price of a university education will signify that lots of families are reluctant to have more than 1 child, exacerbating the falling birthrates in some specific nations. Additionally, girls who play sports have been demonstrated to have less an inclination towards suicide and depression generally speakin g. Girls who engage in sports frequently have successful futures with respect to their careers and societal lives. There are several good persuasive essay topics to pick from. There's no ideal solution on how best to compose an effective essay. The simplest approach to compose a superior persuasive essay is to chose a topic you're confident in. The finest persuasive short essays often concentrate on controversial problems. As you already see from the aforementioned persuasive essay samples, these varieties of papers can be quite different. Step-by-step instructions for writing different kinds of essays can be obtained by these links. These examples can explain how to compose an impressive essay, and the way to use proper transitions to continue to keep your story on track. What are a few examples of essay introduction grabbers. It is essential that we understand various forms of teaching, and Common Core provides that. It would not be possible to address all the nuances of Common Core Standards in 1 piece due its vast circumference. For the implementation of common standards to be prosperous, it would likewise be required to set a system of accountability for teachers. The math standards offer clarity and specificity instead of broad general statements. Its cost can hamper the caliber of the content produced. It's very beneficial to take writing apart so as to see just the way that it accomplishes its objectives. Disadvantages of employing an inexpensive essay service Quality If you're opting for cheaper service, remember that it might not be up to the mark.

Risks in International Business - 1110 Words

IBM 530 RISK IN INTERNATIONAL BUSINESS. GROUP ASSIGNMENT. PREPARED BY : NURUL SYAZWANI BINTI BADIOZAMAN SYAMIMI BINTI MOHAMMAD NAWAWI SHAKIRAH BINTI MD YUSOFF SITI SARAH BINTI KHALID NOOR KHALIDA BINTI ISMAIL ( BM224 – OPERATION MANAGEMENT ) PREPARED FOR : TN HJ MOHD SUKOR BIN MD YUSOFF Risks In International Business . International business manager must be fully aware of all the risk involved by conducting due diligence and risk assessment before venturing into international markets. Sometimes other invisible factor such as having proper connections comes into play, and which will contribute to the risks in conducting a business internationally. Some of risk in international business is Business risk,†¦show more content†¦It is a risk that can be understood and managed with reasoned foresight and investment. Broadly, political risk refers to the complications businesses and governments may face as a result of what are commonly referred to as political decisions or â€Å"any political change that alters the expected outcome and value of a given economic action by changing the probability of achieving business objectives†. Political risk faced by firms can be defined as â€Å"the risk of a strategic, financial, or personnel loss for a firm because of such nonmarket factors as macroeconomic and social policies (fiscal, monetary, trade, investment, industrial, income, labour, and developmental), or events related to political instability (terrorism, riots, coups, civil war, and insurrection).† Portfolio investors may face similar financial losses. Moreover, governments may face complications in their ability to execute diplomatic, military or other initiatives as a result of political risk. An important aspect of running a business of which an entrepreneur should be aware. A type of risk faced by investors, corporation and governments. Broadly, it refers to the complication business and government may face to political decisions or any political changes Political risk faced by the firms can be defined as the risk of a strategic, financial, or personnel loss for a firm because of such nonmarket asShow MoreRelatedRisk Management Course of International Business838 Words   |  3 PagesRecently, There are some personal reflections a great learning exp erience in the course of risk management of international business. I would like to share in this journal. It has been a long time since I defined the most fundamental and strong motivation of corporations is maximizing business profit. 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